Who we are
Leng Media ("we", "us", "our") is a London-based performance marketing agency. This policy explains what personal data we collect when you use lengmedia.com, book a call, submit an enquiry, or interact with our ads, and what we do with it. If you have any questions, email us at zaq@lengmedia.com.
Information we collect
Depending on how you interact with us, we may collect:
- ◆Name, email address and phone number, when you submit a contact form, book a call, or complete a Meta lead ad
- ◆The content of any message you send us, including via our enquiry form or WhatsApp
- ◆If you are a client, the answers you give in our project brief and project update forms, your typed signature, and the time, IP address and browser details of each submission
- ◆Account details if you sign up or sign in, including your email address and authentication data
- ◆Payment and billing details if you purchase a product from us, processed and stored directly by our payment provider, Stripe, not by us
- ◆Technical data such as your IP address, browser type, device type and pages visited, collected via analytics and advertising tools only if you accept cookies
- ◆Your IP address when you submit a form, held briefly in server memory to limit repeated submissions and stop spam. It is not stored with your enquiry
How we use your data
- ◆To respond to your enquiry and provide the services you ask for
- ◆To schedule and manage calls booked through our site
- ◆To process payments for any products or services you purchase
- ◆To measure how our website and advertising perform, and improve them
- ◆To send you information you have requested, such as a quote or follow-up message
- ◆To keep a signed, timestamped record of what was agreed on a project (the brief, approvals and change requests) that both you and we hold a copy of
We do not sell your personal data to third parties.
Third-party services we use
We rely on the following services to run our business. Each processes a limited set of your data for the purpose described:
- ◆Google Analytics — website usage statistics. Loads only if you accept cookies
- ◆Meta (Facebook/Instagram) Pixel and Conversions API — measures the performance of our advertising. The Pixel loads only if you accept cookies. If you have accepted and then send an enquiry, book a call or start a WhatsApp chat from our site, our server also tells Meta that this happened (the Conversions API), with your email address hashed and your IP address and browser details attached. If you decline, none of this is sent
- ◆Calendly — manages call bookings. If you book from our site without accepting cookies, we do not report the booking to Meta. We add it to the booking count in Google Analytics anonymously, with no cookie, device identifier or email address attached, and marked as not usable for advertising. If you book through a Calendly link outside our site (for example from Instagram or an email), we report the booking to Meta and Google Analytics with your email address hashed, to measure our advertising
- ◆Vimeo — plays the video on our ecommerce protocol page, with Vimeo's tracking turned off
- ◆WhatsApp Business — if you choose to message us on WhatsApp, that conversation is subject to WhatsApp's own privacy policy
- ◆Resend — delivers transactional emails, such as notifying us of your enquiry or sending you a copy of a project record
- ◆Google Workspace — we keep a record of enquiries and bookings in a private, access-controlled spreadsheet
- ◆Stripe — processes payments securely; we do not see or store your full card details
- ◆Clerk — manages account sign-in for members-only areas of the site
Cookies
Analytics and advertising cookies (Google Analytics and the Meta Pixel) are only set if you accept them in the banner, and you can change your mind at any time. Sign-in cookies set by Clerk on the members pages are strictly necessary and don't need consent. Our cookie policy lists every cookie, what it does and how long it lasts.
How long we keep your data
We keep enquiry and booking records for as long as reasonably necessary to respond to you and maintain our business records, and no longer than we have a legitimate reason to. Project records (briefs, approvals and change requests) are kept for the duration of the project and for up to six years afterwards, as evidence of what was agreed. You can ask us to delete your data at any time, as set out below.
Your rights
Under UK GDPR, you have the right to:
- ◆Ask what personal data we hold about you
- ◆Ask us to correct inaccurate data
- ◆Ask us to delete your data
- ◆Object to or restrict how we use your data
- ◆Withdraw consent at any time, where we rely on consent
To exercise any of these rights, email zaq@lengmedia.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe we have not handled your data properly.
Children's privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version.
Contact us
If you have any questions about this policy or how we handle your data, contact us at zaq@lengmedia.com or via our enquiry page.